BAN SOON SEWING MACHINE PTE. LTD. (Singapore)
Privacy Policy
At Ban Soon Sewing Machine Pte. Ltd. ("Ban Soon", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, protect, and manage your personal information when you visit www.sewing.sg, purchase our products, request our services, contact us, participate in our programmes, or otherwise interact with us.
This Privacy Policy is intended to operate in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable laws and regulations.
1. General
Ban Soon Sewing Machine Pte. Ltd. may update, amend, or revise this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or data protection practices.
Any updated version will be published on this page and will take effect from the date stated in the updated policy, unless otherwise indicated.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
2. Information We Collect
Depending on how you interact with us, we may collect personal information that you provide directly to us, information generated through your transactions with us, and certain technical information relating to your use of our website.
| Registration & Contact Information | When you create an account, submit an enquiry, request a quotation, place an order, request servicing, register for training, or contact us, we may collect information such as your name, email address, telephone number, billing or mailing address, and other contact details that you choose to provide. |
|---|---|
| Orders & Service Requests | We may collect information relating to purchases, repairs, servicing, training, consultations, warranty claims, deliveries, appointments, and other customer service requests in order to process and manage those requests. |
| Transaction Information | We may maintain records of products purchased, order details, invoices, payment status, service history, warranty information, and related transaction records. Payment card or payment credentials may be processed directly by third-party payment providers and may not be stored by us. |
| Preferences & Website Usage | We may collect information about your interactions with our website, browsing activity, purchase history, and preferences to improve website functionality, customer experience, product recommendations, and services. |
| Technical Information | Depending on the technologies used on our website, we may collect technical information such as IP address, browser type, device information, pages visited, referring websites, and general website usage information for security, analytics, and performance purposes. |
3. How We Use Your Information
We may collect, use, and process your personal information for purposes that are reasonably necessary for our business operations, including:
- Processing and fulfilling orders and purchases.
- Processing repairs, servicing, maintenance, and warranty requests.
- Managing appointments, deliveries, collections, and service schedules.
- Providing customer service, technical assistance, and after-sales support.
- Managing training programmes, workshops, demonstrations, and consultations.
- Processing quotations, invoices, payments, and other transactions.
- Maintaining customer, service, warranty, and transaction records.
- Improving our website, products, services, and customer experience.
- Conducting internal administration, accounting, auditing, and operational activities.
- Sending service-related communications and important transaction updates.
- Sending marketing communications where permitted and where applicable consent has been obtained.
- Detecting, preventing, and addressing fraud, security incidents, misuse, or other unlawful activities.
- Complying with applicable laws, regulations, legal processes, and government requirements.
4. Consent & Other Applicable Grounds
Where required under applicable law, we will obtain your consent before collecting, using, or disclosing your personal information for the relevant purposes.
Where permitted by applicable law, we may also collect, use, or disclose personal information without consent where an applicable legal or regulatory exception, deemed consent provision, or other lawful basis applies.
Where consent is relied upon, you may withdraw your consent by contacting us using the details provided in this Privacy Policy. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
5. Disclosure & Sharing of Information
We do not sell or rent your personal information to third parties. We may disclose personal information where reasonably necessary for legitimate business purposes, to provide requested services, or where required or permitted by applicable law.
Depending on the circumstances, information may be shared with:
- Authorised employees and personnel who require the information to perform their duties.
- Service providers assisting with repairs, servicing, training, customer support, or fulfilment.
- Courier, logistics, delivery, and shipping providers.
- Payment processors, banks, and payment service providers.
- Website hosting, e-commerce, analytics, IT, software, and technology service providers.
- Professional advisers, auditors, insurers, accountants, and legal advisers.
- Government authorities, regulators, courts, or law enforcement agencies where disclosure is required or permitted by law.
- Other parties where you have provided consent or where disclosure is otherwise permitted under applicable law.
6. Marketing & Communications
Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send newsletters, promotional offers, event invitations, product announcements, special promotions, demonstrations, workshops, and other marketing communications.
You may opt out of marketing communications at any time by using the unsubscribe instructions included in our communications or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, servicing, warranties, appointments, account matters, security matters, or other service-related communications where necessary.
7. Your Personal Data Rights
Subject to applicable laws and requirements, including the Singapore PDPA, you may have the right to:
- Request access to personal information that we hold about you.
- Request information about how your personal information has been used or disclosed, where applicable.
- Request correction of inaccurate or incomplete personal information.
- Withdraw consent for certain uses of your personal information.
- Opt out of receiving marketing communications.
- Make enquiries or complaints regarding our handling of personal information.
Requests will be handled in accordance with applicable laws. We may need to verify your identity before processing an access, correction, withdrawal, or other personal-data request.
Please note that certain information may be retained where we are required or permitted by law to do so, or where retention is reasonably necessary for legitimate business, legal, accounting, or dispute resolution purposes.
Email: contact@sewing.sg
Telephone: +65 6776 3253
8. Cookies & Website Analytics
Our website may use cookies, pixels, tags, scripts, and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and analyse traffic.
We may use third-party analytics or technology providers for these purposes. Such providers may process technical or usage information in accordance with their respective privacy policies and applicable requirements.
You may configure your browser or device settings to block or delete certain cookies. However, disabling cookies may affect the functionality or availability of certain features of our website.
9. Data Security
We take reasonable and appropriate administrative, technical, and physical measures to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, or similar risks.
Where applicable, information transmitted through our website may be protected using industry-standard security technologies, including encryption such as SSL/TLS.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.
10. Data Retention
We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including providing products and services, maintaining business and transaction records, managing warranties and service histories, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements.
When personal information is no longer required, we will take reasonable steps to dispose of, anonymise, or otherwise appropriately manage the information in accordance with our policies and applicable legal requirements.
11. Transfer of Personal Information
Depending on the services and technology providers we use, personal information may be processed or stored outside Singapore.
Where personal information is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection for personal information that is comparable to the protection required under applicable Singapore data protection laws, where required.
12. External Links
Our website may contain links to third-party websites, applications, platforms, or services.
Ban Soon Sewing Machine Pte. Ltd. does not control and is not responsible for the privacy practices, security measures, content, or data handling practices of third-party websites.
We encourage you to review the privacy policies and terms of any third-party website before providing personal information.
13. Children's Privacy
Our website and services are not specifically directed at children. We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action where required.
14. Confidentiality of Communications
Ban Soon Sewing Machine Pte. Ltd. treats customer communications, service records, enquiries, consultations, training information, warranty records, and support interactions with appropriate confidentiality.
Such information may be accessed or disclosed where reasonably necessary to provide products or services, administer customer accounts, process transactions, provide technical or customer support, protect our business interests, comply with applicable laws, or where you have otherwise authorised or consented to the disclosure.
15. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal and regulatory requirements.
Updated versions will be published on this page. Where appropriate, we may also notify customers through email, website announcements, or other suitable communication channels.
16. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:
Website: www.sewing.sg
Email: contact@sewing.sg
Telephone: +65 6776 3253
We will review and respond to privacy-related enquiries in accordance with applicable laws and our internal procedures.
Last Updated: 30 September 2026